Total Capture makes your sales team more effective in providing world-class customer service. Our software is able to update your sales team in real time whenever a new sales opportunity becomes available, whether the patient is coming from the clinic or walking in directly to your boutique.
This easy to use program can simplify the hand-off from Doctor to Optician, increase your optical Rx capture rates, and provide valuable insight on how to resource your operation for maximum profitability.
Total capture is a simplified way to manage multiple patients waiting to see an optician. When a patient has been referred to an optician from the clinic, they will appear on the screen with a “waiting for optician” status. Visual Clinic combines these referred patients with any walk-ins and with any other scheduled optical appointments. By combining all 3 patient groups, you can manage every patient waiting to see an optician.
When an optician becomes available, they can claim the patient and begin to provide them with services by simply clicking the patient’s name on the screen. Once the appointment is complete, clicking on the patient’s name again will produce a list of options to report what was done for the patient that day.
Throughout the process, you are able to record everything from the patient’s entire visit, providing valuable data. This data can then be compiled into detailed reports to show performance of the optical team. With these reports, your practice can create best practices and build a path to greater success.
We have a two doctor schedule, four clinic assistances, and optometry externs all seeing patients and there was not a good way to keep track of where staff and patients were while in the office. Patient wait time and tracking this wait time was a problem until I found Visual Clinic. Now Visual Clinic integrates with our EHR schedule and tracks time and location of patients and staff through the office to improve efficiency and patient flow. So glad for Visual Clinic’s ability to fill this much needed void.
This software has quickly become a product that we cannot go one day without. This has made our office run more efficiently than ever before. And now, with this communication add on piece to the clinic side between doctors and techs with auto scribe alerts and dilation timers, this has better helped us to serve patients in a more timely manner. The reporting piece today was great, and I look forward to getting to spend some time pouring over these reports to help improve wait times even more.
Visual Clinic has been able to positively impact all workflow areas of our clinic. Using Visual Clinic allowed us to focus on the processes, determine the best “standard work” and figure out where there were outliers. They have helped us to further optimize these processes and focus on clinical problems, which has been a huge release for our doctors. Not regularly running behind is great for the doctors, the staff and most of all for the patients. We are seeing more patients and are more relaxed while doing so.